Salesforce Administrator

Responsibilities

• Lead implementation of current CRM system on Salesforce platform.
• Analyze and optimize the current Salesforce setup.
• Identify inefficiencies and design solutions to streamline processes.
• Build workflows and ensure seamless integrations across systems.
• Collaborate with the internal team to understand business needs and translate them into Salesforce solutions.
• Provide ongoing support, maintenance, and improvements to the Salesforce platform.
• Resolve user support tickets.
• Identify and gather requirements from users and decisionmakers.
• Support team members and monitor user adoption of Salesforce tools in our organization.
• Provide ongoing user training and create training materials as needed.
• Serve as primary system administrator for the Salesforce environment.
• Focus the organization’s use of data for what best serves the mission.
• Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks.
• Gather detailed requests for improvements or changes to the system, and implement these changes as appropriate
• Automate processes using Salesforce tools such as process builder, flow automation, validation rules.
• Plan ahead for upgrades, seasonal releases and long-term projects.

Required Qualifications

• In-depth knowledge of Salesforce products and their functionalities
• Salesforce certified administrator or Salesforce advanced administrator certification
• Extensive experience in the administration and maintenance of Salesforce systems
• Experience in performing Salesforce upgrades and ensuring successful integration
• Exceptional ability to create and maintain Salesforce databases
• A documented history of successful project completion.
• A demonstrated ability to understand and articulate complex processes.
• Strong Salesforce interest and ability to quickly master new technology.
• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity preferred.
• Strong understanding of Salesforce best practices and functionality preferred.
• Minimum two years of experience as a Salesforce administrator preferred.
• Fluent in English (spoken & written); Spanish speaking is a plus.

Skills & Competencies

• Problem-solving abilities to identify and fix inefficiencies in Salesforce.
• Strong attention to detail and ability to work independently.
• Excellent communication skills to work with various stakeholders and understand their needs.
• Excellent project management skills and a positive attitude.
• Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests.
• Creative and analytical thinker with strong problem-solving skills.
• Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization.
• Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.
• Ability to assess the impact of new requirements on Salesforce and other integrated systems.

Education / Computer Skills Preferred

• A bachelor’s degree in computer science is highly desired.
• Proficient with Office 365 or related software including Microsoft Word, Excel, Outlook Email / Calendar, Adobe Acrobat, Apple Operating System.

Why join D.Law?

We are a highly regarded and growing employment law firm deeply dedicated to both our people and our profession. Based in beautiful Southern California, we provide health, dental, vision, life and disability insurance benefits to full-time employees as of the first month of employment as well as other benefits such as paid time off and paid holidays after a 90-day probational period and 401K after one year of employment. 

We do not require any minimum billable hours.

Our firm is committed to providing our clients with top-notch legal services and we are looking for an Associate Attorney who shares this commitment and is eager to grow their career with us.